Frequently
asked questions

What is your cancellation policy?

If a reservation or contract is made with Party Up Limited and a deposit paid a binding contract is then in place. If the person/party hiring then decides to cancel the order or part thereof there is still a binding legal obligation to meet full hireage costs PROVIDED HOWEVER that in the case of a genuine force major event such as a Government imposed COVID lockdown then Party Up Limited at their sole discretion may decide to refund part of the hireage costs once their expenses which have been incurred have been deducted. You can learn more in our Terms and Conditions.
What condition can hired items be returned in?

We require equipment to be returned clean, in particular all glassware, crockery, cutlery, serving ware, cake tins or any other food preparation equipment. A cleaning fee will be charged if this is not done. It is the hirers responsibility to keep hire equipment clean and dry when transporting. Any water damage or excess cleaning will be charged for. If you are collecting from our store please bring a suitable vehicle and people to help load it.
How much of a deposit is required to confirm my hire request?

This can depend on what you're hiring. Speak to one of the Party Up members directly.